Case Study: Glamz — a platform for beauty professionals
Glamz is a unique platform that brings together beauty & wellness professionals and Clients in Israel. Professionals can showcase their work, connect with new and existing Clients, and build their businesses. The platform helps Clients in a new and simple way discover beauty services and providers, book appointments online, and get inspired.
Project details:
About the Client:
The Client is a startup that aims to create a comprehensive platform for beauty professionals in Israel. The vision was to unite top-tier beauty professionals and provide a wide range of options for users who are looking for a beauty professional.
Location: Israel
Industry: Beauty and Fitness
Team size: 19 members (2 Project Managers, 2 Business Analysts, 1 Designer, 2 Tech Leads, 3 Android Developers, 3 iOS Developers, 3 Backend Developers, 2 Frontend Developers, 3 QA Specialists)
Project duration: 2+ years, in progress
Business сhallenge
The key challenge was to create a platform that would unite beauty professionals who are carefully selected based on real reviews and provide a wide range of beauty professionals for the platform users. Clients should have a chance to book appointments online quickly and safely. Admin and Call Center should process any Clients’ requests and receive detailed reports about beauty professionals and Clients’ activity to improve the platform based only on real user behavior constantly. The platform should have an ecommerce module with products from beauty professionals and up-to-date design where customer loyalty tools will be implemented.
Our solution
At SumatoSoft, we developed a comprehensive platform called GLAMZ. It included a robust management system allowing each beauty professional to manage their services, schedule, and Client database effectively. The solution ensured full transparency between professionals and Clients with the help of a review and rating system. It was also empowered with features like electronic booking, customizable push and sms notifications, detailed analytics. Additionally, the platform was integrated with Google Calendar for efficient scheduling and offered native mobile applications for iOS and Android users, providing a seamless user experience.
Integration of ecommerce elements
One of the GLAMZ features was the integration of ecommerce elements which allow to sell a range of professional products for hair, face, and body care. This opportunity not only diversified the platform’s offerings but also played a crucial role in enhancing customer loyalty through the use of promo codes and discounts on these products.
Additional features:
- advanced search module for selecting beauty professionals based on verified reviews;
- simplified appointment booking process;
- comprehensive notification system to keep Clients informed;
- access for unregistered Clients to find beauty professionals using mobile apps with easy filters.
Business value
Before:
- Disconnected beauty professionals and Clients hinder effective communication and service discovery.
- Poor user experience with booking appointments via different channels from specialist to specialist.
- The products from professionals are bought through a phone call or during a meeting.
- Analytics is based on Excel or third-party service usage.
After:
- A unified platform connecting beauty professionals with Clients, enhancing visibility and business growth.
- Streamlined appointment booking and management system, improving user convenience and efficiency.
- Online opportunity to buy a diverse range of beauty products, boosting customer loyalty and platform usage.
- Detailed in-build statistics and analytics for professionals within the booking platform.
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