FAQ about SumatoSoft

We are a family of professionals. Friendly and sociable professionals. We believe that only a solid team can work efficiently, focusing on solving real business challenges of our Clients.

Our core values: 

• Client-centric approach
• Collaborative innovation
• Agility and adaptability
• Integrity and transparency
• Continuous improvement

More about our team. 

Currently our team counts of more than 100 employees.

Our team members are located in different locations, including Poland, Georgia, Austria and other countries. Most of the production team is located in Poland.

Yes, we offer various pricing models, including Fixed price, Time & Materials (T&M), T&M with budget cap, dedicated team models, to fit different budgets and project scopes.

More about engagement models you can find here.

Our pricing typically includes:

• the full development cycle, from planning and UX/UI design to development and testing;
• deployment;
• initial support;
• 3rd party tools costs estimations.

Our estimation guide.

The payment on the Time and Material (T&M) pricing model is based on actual cost of direct labor specified at hourly rates and actual cost of materials and equipment usage. It is based on our 2-weeks or 4-weeks reports.

If we work, for example, on Fixed Price Engagement Model, usually there are the defined static project costs and deadlines. All payments within this model are made on pre-defined milestones. For instance, the breakdown may look as follows:

• 50% advanced payment before the project start;
• 50% upon final acceptance and prior to deployment on a live server.

It should be noted, that all the payment terms are discussable and stated in separaet Statement of Work.

Yes, we encourage our Clients to ok to sign an mNDA even before the project discussion. Also, NDA clause is a must in our Master Agreement.

During the presale phase, we may provide comprehensive documentation including (but not limited to):

• Vision and Scope document;
• detailed Software Requirements Specification (SRS);
• interactive prototypes;
• wireframes;
• timeline;
• WBS with time estimations;
• cost estimations.

This culminates in a final, detailed proposal that includes a precise cost estimate, a project roadmap with a timeline, and our recommended team structure.

Read our software estimation guide.

Our presale process involves a series of structured meetings.

• It all will start with with an initial discovery call to understand your goals.
• It will be followed by an in-depth Q&A session(s) with our technical experts.
• We conclude with a final presentation where we walk you through our detailed proposal, transparently explaining the project scope, timeline, and cost.

Throughout all phase, you’ll have a dedicated Account Manager for seamless communication via email, phone and your preferred virtual meeting platforms.

For each presale engagement, SumatoSoft allocates a dedicated team that includes:

• Account Manager;
• Business Analyst;
• Project Manager;
• Solution Architect;
• UX/UI designer;
• QA engineer.

This expert team dedicates their time to thoroughly analyze requirements, create necessary documentation, and sometimes design initial wireframes or prototypes.

In essence, you receive significant, direct access to the strategic and technical expertise of our core project leadership before any development begins.

We use change management processes that allow for scope adjustments with minimal disruptions, ensuring changes are systematically evaluated and implemented.

Common risks in custom software development include budget overruns, scope creep, and quality issues.

We mitigate these risks proactively with a thorough discovery phase that defines a clear scope and budget, and by designing a robust technical architecture from the outset.

Throughout the project, we employ 1) agile methodologies, 2) rigorous code reviews and 3) continuous QA testing to ensure flexibility, maintain quality, and provide full transparency.

During the development process, you will have a dedicated Project Manager as your primary point of contact, ensuring a seamless flow of information within our Agile framework.

We schedule regular sprint review meetings (virtual or in-person) where our team demonstrates tangible progress, allowing you to provide direct feedback and guide the project’s evolution.

For complete transparency, we provide direct access to project management tools like Jira for real-time tracking and use channels like Slack and email for daily communication.

Other general communication points are the following:

• demos;
• retrospectives;
• syncups with Leads of Competencies;
• QBRs;
• business trips.

We follow such design principles as:

• consistency;
• simplicity;
• responsiveness;
• accessibility.

More about our design approach you can read here:

• Design guide
• Best practices
• Our UX/UI services

Our data backup and restoration policy is built for maximum security and business continuity. It includes:

1. automated daily backups;
2. geo-redundant storage in multiple secure locations;
3. full encryption of all backup data;
4. regular restoration testing.

This multi-layered strategy ensures your project data is constantly protected against corruption, loss or failure.

In the event of an incident, our well-defined procedures allow for the swift and reliable recovery of data to a recent stable state to minimize downtime.

The choice depends on several factors including:

• project requirements;
• scalability needs;
• Client’s and developer’s expertise;
• specific functionalities desired in the final product.

We consider the following points:

• the ease of scaling each component of the stack;
• the ability to handle increased loads;
• how well the technology integrates with other systems.

Sure, we assist with server setup, configuration, and the deployment process to ensure the software is optimally installed and configured for performance. It is an essential part of our full-cycle software development services.

Yes, we offer cloud-based development, providing scalable, highly reliable and secure cloud solutions tailored to your business needs.

Our DevOps approach focuses on automation, monitoring and collaboration between development and operations teams to streamline deployments and increase efficiency.

Our quality assurance is a continuous process built directly into the development lifecycle, which includes:

• engaging QA engineers from the requirements analysis stage;
• conducting mandatory peer code reviews;
• performing a comprehensive mix of manual and automated testing;
• executing thorough regression testing before each release.

By involving our QA team from the start, we focus on preventing defects, not just finding them later.

Our blend of automated tests for performance and manual tests for usability ensures we cover all angles of the application’s functionality.

This multi-layered approach guarantees that we deliver a stable and secure product that meets the highest quality standards.

Read more about our QA procedured:

• QA Control: Why it matters?
• How to run QA for website?
• Top myths about QA

By combining the strengths of automation and manual expertise, we accelerate delivery times, increase test accuracy, and deliver a more robust final product. Automation is integrated to perform repetitive and extensive tests that ensure consistency and save time, particularly for regression, load, and performance testing.

We strategically integrate automation into our QA process to enhance efficiency and coverage with focus on:

• automation of repetitive regression tests;
• performance and load testing;
• APIs validation;
• integration of test suites into our CI/CD pipeline for immediate feedback.

Quality Assurance (QA) plays a crucial role in proactive risk management as it helps to:

1. identify critical bugs before they impact users;
2. verify that the software meets business requirements;
3. validate the user experience to mitigate adoption risk.

By finding defects and requirement gaps early in the development cycle, our QA process significantly reduces the risk of costly rework, unexpected delays, and budget overruns.

QA team serves as a critical safety net that protects your investment and ensures the final product is stable and ready for a successful market launch.

We employ industry-standard encryption methods such as AES (Advanced Encryption Standard) and TLS (Transport Layer Security) for data at rest and in transit.

Data access controls are strictly managed through role-based access control (RBAC) systems, ensuring that only users have appropriate access rights based on their roles requirements.

Our data retention policies comply with relevant to our and our Client’s legal and regulatory requirements, detailing how long data is kept and the procedures for securely deleting data when it is no longer needed.

Data handling involves collecting, storing, processing, analyzing IoT data securely in real-time to derive actionable insights while ensuring compliance with data privacy regulations.

AI and machine learning serve as the intelligent brain for IoT systems, transforming massive data streams into actionable insights. This enables critical capabilities like

• predictive analytics to foresee equipment failures;
• real-time anomaly detection to identify security threats or operational issues;
• automated decision-making to optimize processes like energy consumption or supply chain logistics and more…

AI turns IoT from a simple data-gathering network into a proactive, intelligent system that can learn, predict, and even act autonomously.

Integration with existing enterprise systems, like ERP or CRM, is achieved through APIs, middleware, or custom integration services that ensure seamless connectivity and data flow between IoT solutions and existing enterprise systems.

This approach creates a data pipeline where information from IoT devices is collected, filtered and transformed into a compatible format for your core business software. For example, sensor data indicating a machine needs service can automatically trigger a maintenance ticket in your ERP system.

The goal is to seamlessly enrich your enterprise workflows with real-time operational data, automating processes as well as enabling smarter decision-making.

No, we don’t provide localization services.

Yes, we assist with obtaining the necessary compliance certifications, ensuring your software adheres to relevant regulations and standards.

Yes, we develop and implement disaster recovery plans tailored to your software’s needs, ensuring quick recovery and continuity in case of a disaster.