Your premier partner in custom CRM software development

With 10+ years of experience in custom software development, SumatoSoft is your trusted partner for crafting a fully customized CRM solution. We have the expertise to meet your requirements.

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What does custom CRM mean for your business?

It’s a CRM that’s 100% aligned with your business goals. Another approach is a search for compromises.

Numbers speak louder than words:

The 2023 global market size for customer relationship management (CRM) reached USD 65.59 billion, with an anticipated substantial compound annual growth rate (CAGR) of 13.9% from 2024 to 2030. By 2030, the projected revenue stands at approximately $163.16 billion. *Report by Grand View Research, Inc.

What is the one thing that all existing CRM systems have in common?

The one thing that all CRM systems have in common is their ability to collect and utilize customer data for your business needs.

Could a CRM system be the growth accelerator your business craves?

Check 5 the most popular examples of CRM system usage

Sales Management

CRM systems are widely used to manage leads, track sales activities, and improve the overall sales process. For instance, a sales team can use a CRM to keep track of potential customers, monitor their interactions, and forecast sales revenue.

Sales Management

Customer Support

CRM systems help streamline customer support by providing a centralized platform for managing customer inquiries, complaints, and support tickets. This ensures a consistent and efficient support experience for customers and agents alike.

Customer Support

Marketing Automation

Marketers leverage CRM systems to segment their audience, personalize marketing campaigns, and track the effectiveness of marketing efforts. For example, a company can use CRM data to send targeted email campaigns based on customers’ preferences and behaviors.

Marketing Automation

E-commerce

In e-commerce, CRM systems assist in managing customer data, tracking online shopping behaviors, and enhancing the shopping experience. An online retailer might use a CRM to analyze customer purchase history and provide personalized product recommendations.

E-commerce

Service and Field Operations

CRM systems are crucial for businesses with service and field operations. They help schedule and dispatch service technicians, manage contracts, and track equipment maintenance. This ensures timely and efficient service delivery.

Service and Field Operations

4 types of CRM systems and what will you get from harnessing their power

4 types of CRM systems
4 types of CRM systems

6 compelling indicators showcasing the quality of our services

98
%
User satisfaction rate
200
+
Successful projects
25
+
Countries
70
%
Senior engineers
3
+
Years of Сlients’ engagement
10
+
Years on the market

7 benefits that CRM system owners enjoy around the clock

Explore the advantages of SumatoSoft’s custom CRM solutions.

Tailored Customer Relationships

Tailored Customer Relationships

A custom CRM helps an e-commerce company create personalized shopping recommendations for each customer. For example, it suggests related products based on past purchases.
Bespoke Customer Service

Bespoke Customer Service

A custom CRM solution allows a healthcare provider to create unique patient care plans for individual needs. As an illustration, it schedules follow-up appointments tailored to a patient’s condition.
Optimized Sales

Optimized Sales

A custom CRM system helps a car dealership track and manage leads in a way that aligns with their specific sales process. It prioritizes leads based on potential buyers’ preferences.
Custom Data Management

Custom Data Management

A custom CRM software is designed to organize product data for a retail business with unique inventory requirements. It categorizes products by size, color, and brand.
Adapted Marketing Strategies

Adapted Marketing Strategies

A custom CRM enables a software company to run targeted email campaigns for different customer segments. As a case in point, it sends software upgrade offers to existing customers and trial offers to potential clients.
Personalized Data Insights

Personalized Data Insights

A custom CRM generates customized reports for a financial institution, catering to their specific data analysis needs. It provides insights on customer investment preferences and risk tolerance.

Efficient Custom Operations

A custom CRM streamlines order processing for a manufacturing company, aligning with their unique workflow. It automates order approval and production scheduling based on demand fluctuations.

We develop custom CRM solutions for any business challenges.

Get proof of our successfully completed projects in the profile.

Types of CRM solutions we develop from scratch

Custom CRM solutions

Custom CRM solutionsCustom CRM solutions
CRM Data Visualization tool
Seamless CRM IntegrationSeamless CRM Integration
Predictive CRM Analytics (icon)Predictive CRM Analytics
Enhanced Customer Engagement (icon)Enhanced Customer Engagement

Custom CRM solutions

What will You get with custom CRM solutions?

You will get tailor-made CRM solutions meticulously crafted to align with the unique requirements and challenges of your business.

 

How can You use this solution?

You can use our custom CRM solutions to optimize your customer relationship management, improve internal processes, and gain a competitive edge by delivering exceptional customer experiences.

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CRM Data Visualization tool

What will You get with CRM Data Visualization tools?

You will get sophisticated tools that transform complex CRM data into easily interpretable visual formats, empowering your team to make data-driven decisions with confidence.

 

How can You use this solution?

Leverage CRM Data Visualization Tools to gain deeper insights from your data, track performance, and communicate key findings effectively within your organization.

 

Business people working in finance and accounting

Seamless CRM Integration

What will You get with Seamless CRM Integration?

You will receive services that seamlessly integrate custom CRM solutions with your existing systems, ensuring smooth data management and accessibility while maintaining accuracy and consistency in your customer information.

 

How can You use this solution?

Utilize Seamless CRM Integration to consolidate customer data, streamline processes, and provide a unified view of customer interactions across your organization.

Seamless CRM Integration

Predictive CRM Analytics

What will You get with Predictive CRM Analytics?

You will get predictive models that utilize CRM data to forecast future trends, customer behavior, and resource needs, enabling proactive decision-making and strategic planning.

 

How can You use this solution?

Employ Predictive CRM Analytics to anticipate customer needs, optimize resource allocation, and gain a competitive advantage by staying ahead of market trends.

 

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Enhanced Customer Engagement

What will You get with Enhanced Customer Engagement?

You will get analytics focused on understanding and enhancing customer engagement and overall experience, providing insights into customer behaviors, preferences, and satisfaction.

 

How can You use this solution?

Leverage Enhanced Customer Engagement insights to create personalized interactions, drive customer loyalty, and deliver exceptional experiences, ultimately boosting your brand’s reputation.

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The professional community values our approach

SumatoSoft has been recognized by the leading analytics agencies from all over the world. We deliver value, not just software.
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Our Clients talk about us.

The system has produced a significant competitive advantage in the industry thanks to SumatoSoft’s well-thought opinions.

They shouldered the burden of constantly updating a project management tool with a high level of detail and were committed to producing the best possible solution.

I was impressed by SumatoSoft’s prices, especially for the project I wanted to do and in comparison to the quotes I received from a lot of other companies.

Also, their communication skills were great; it never felt like a long-distance project. It felt like SumatoSoft was working next door because their project manager was always keeping me updated. Initially.

We tried another company that one of our partners had used but they didn’t work out. I feel that SumatoSoft does a better investigation of what we’re asking for. They tell us how they plan to do a task and ask if that works for us. We chose them because their method worked with us.

The Rivalfox had the pleasure to work with SumatoSoft in building out core portions of our product, and the results really couldn’t have been better.

SumatoSoft provided us with engineering expertise, enthusiasm and great people that were focused on creating quality features quickly.

SumatoSoft is great in every regard including costs, professionalism, transparency, and willingness to guide. I think they were great advisors early on when we weren’t ready with a fully fleshed idea that could go to market.

They know the business and startup scene as well globally.

SumatoSoft is the firm to work with if you want to keep up to high standards. The professional workflows they stick to result in exceptional quality.

Important, they help you think with the business logic of your application and they don’t blindly follow what you are saying. Which is super important. Overall, great skills, good communication, and happy with the results so far.

Your project starts here.

R&D & Analysis

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    Headquarters

    One Boston Place, Suite 2602

    Boston, MA 02108,

    United States

    Questions You may have

    Is it hard to create a Custom CRM?

    Creating a CRM can be challenging due to the complexity of features, data management, and user interface design. It requires skilled development resources and thorough planning.

    Should we build our own CRM?

    Building your own CRM depends on your specific needs, resources, and expertise. Consider the complexity, time, cost, and customization requirements before deciding.

    What do you need to build a Custom CRM system?

    To build a Custom CRM system, you’ll need a team of developers, designers, and database administrators, access to infrastructure and servers, a detailed project plan, and ongoing resources for maintenance and updates.

    Does CRM have a future?

    The global CRM market was valued at $65.59 billion in 2023 and is expected to experience a significant 13.9% CAGR from 2024 to 2030.

    Let’s start
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    2 Discuss it with our expert
    3 Get an estimation of a project
    4 Start the project
    If you have any questions, email us [email protected]


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