Case Study: Smart Integration – hotel management system.
Hotel management system that simplifies the interaction between hotel visitors and staff with simple and intuitive control. The management system helps to improve the quality of service and be closer to their customers.
Project details:
About the Client:
The Client is a big player in HoReCa industry that targeted to develop a SaaS solution for hotel management that simplifies the interaction between hotel visitors and staff with a simple and intuitive control.
- Location: Saudi Arabia
- Industry: HoReCa
- Team size: 6 (1 Software Architect, 1 BE developer, 2 FE developers, 1 Project Manager, 2 QA Designer part-time)
- Project duration: 10 months
Business сhallenge
Before the development of this project, several key tasks needed for effective hotel management and improving service quality were set:
- develop an easy experience for hoteliers to manage their property;
- give the ability to work with all guests and hotel data in one place;
- ability to have offline access to the main information;
- automate Night Audit process;
- manage rates, and rooms in an easy way;
- integrate with SMS and email providers.
Our solution
Before the development stage, we prepared and provided a complete business analysis of the project in order to clarify and describe all the necessary requirements in detail. A lot of work was done on the UX/UI design of the system.
Advanced reservation management
We developed a comprehensive and user-friendly reservation management system. This included creating a FrontDesk screen (room-date matrix) with drag-and-drop functionality, custom search, and an offline mode for viewing key details, ensuring seamless operation and improved efficiency in managing hotel activities.
Additional features:
- automatic Night audit process with scheduled calculations and status updates;
- full reservation management process including guest data and invoicing;
- localization for English and Arabic.
Business value
Before:
- Manual property management by hoteliers.
- Dispersed guest and hotel data.
- The work stops without the Internet.
- Manual Night Audit process.
- Inaccurate information about rates and rooms because of the complexity in their management.
- Loss of information because of different communication channels.
After:
- Streamlined property management through the system.
- Centralized access to all guests and hotel data.
- Offline access to the main information.
- Automated Night Audit process.
- Simplified management of rates and rooms.
- Integrated email and SMS communication features.
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