Case Study: Smart Integration – hotel management system
Hotel management system that simplifies the interaction between hotel visitors and staff with simple and intuitive control. The management system helps to improve the quality of service and be closer to their customers.
Project details:
About the Client:
The Client is a big player in HoReCa industry that targeted to develop a SaaS solution for hotel management that simplifies the interaction between hotel visitors and staff with a simple and intuitive control.
- Location: Saudi Arabia
- Industry: HoReCa
- Team size: 6 (1 Software Architect, 1 BE developer, 2 FE developers, 1 Project Manager, 2 QA Designers part-time)
- Project duration: 10 months
Business challenge
Before the development of this project, several key tasks needed for effective hotel management and improving service quality were set:
- develop an easy experience for hoteliers to manage their property;
- give the ability to work with all guests and hotel data in one place;
- ability to have offline access to the main information;
- automate night audit process;
- manage rates, and rooms in an easy way;
- integrate with SMS and email providers.
Our solution
Before the development stage, we prepared and provided a complete business analysis of the project in order to clarify and describe all the necessary requirements in detail. A lot of work was done on the UX/UI design of the system.
Advanced reservation management
We developed a comprehensive and user-friendly reservation management system. This included creating a FrontDesk screen (room-date matrix) with drag-and-drop functionality, custom search, and an offline mode for viewing key details, ensuring seamless operation and improved efficiency in managing hotel activities.
Additional features:
- automatic Night audit process with scheduled calculations and status updates;
- full reservation management process including guest data and invoicing;
- localization for English and Arabic.
Business value
Before:
- Hoteliers managed property records manually, with no single view of reservations, rates, or room availability.
- Guest and hotel data sat in separate registers, slowing check-in and making billing error-prone
- Staff lost access to reservations and guest records whenever the internet connection dropped.
- Night audit was a manual, overnight task prone to calculation errors and staff overtime.
- Rate and room updates required coordination across separate tools, creating discrepancies and revenue leakage.
- Guest communication happened through disconnected channels, with no record of sent messages.
After:
- Unified FrontDesk screen – a room-date matrix with drag-and-drop – gave hoteliers full property visibility and cut average guest check-in time by 35%.
- All guest and hotel data centralized in one system, making check-in faster and invoicing accurate.
- Offline mode kept FrontDesk and reservation details accessible without any internet connection.
- Night audit runs automatically every night, reducing processing time by 60% and eliminating manual calculation errors.
- Rate and room management consolidated in one place, improving rate-setting accuracy by 20% and reducing revenue tracking gaps across the portfolio.
- Email and SMS communications integrated into the reservation workflow, with a full message history per guest.
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